Customer Hub
Extend the life of your heat pump with these helpful best practices.
Welcome to your heat pump
With this quick reference guide, you can better maintain the efficiency and longevity of your new heat pump.
Clean your indoor filters
Every ductless unit has a set of primary filters that need to be cleaned regularly (Mitsubishi says every 2 weeks!). Checking every 4 to 6 weeks is usually ample. Turn off unit. Use your vacuum with a soft brush attachment or wash with a little soap in the sink and rinse. Filter should return to its original color.
Rinse off outdoor unit
Check for obstructions
Set to comfort
Have Sage do a full service
Keep your system on even while away
Your system works great at maintaining temperature, but it can take a lot of time and energy to heat cold spaces back up. Like cruise control on your car, it wants to coast along in comfort, even when you are away.
Cold weather tips
During cold weather, you’re likely to experience a change in operations in your indoor unit. You’ll hear a gurgling, whooshing noise, and the fan will stop. This is a normal process that defrosts the outdoor unit. Your system will return to typical operations.
In the event of a power outage, your heat pump will resume operation at previous settings when power returns.